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articles and observations inspired by the work of Dr. William GlasserCategories
Category Archives: Workplace
Everybody Picks on Johnny
“I’d do anything for my child.” If you’re a mom or dad, and even if you aren’t, you can understand that sentiment. You already know that some children, and even some adults, seem to be “picked on” more than others. … Continue reading
The Lead Management Agenda
When we think of relationships, we usually think of friends, family members, and social acquaintances. However, relationships at work are important too. In fact, we may spend more time with co-workers, bosses, and employees than we do with our friends … Continue reading
Posted in Workplace
Tagged improving relationships, need satisfaction
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Work: What’s a leader to do?
For this last glimpse of Winnie and Winston’s workplace, let’s take a look through Winnie’s eyes. From Winnie’s perspective, she’s forced to lead an under-performing team of blamers and complainers. Winnie’s pride, and perhaps her job, is at stake.
Posted in Workplace
Tagged conflict, examining wants, win-win
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Work: What’s a worker to do?
When you’re a worker bee, stuck in an unsatisfying work situation, it’s easy to find someone to blame. Your co-workers, manager, even the “big boss:” if only “they” knew what they were doing, everything would be better. The Reality Therapy … Continue reading
Posted in Workplace
Tagged blame, criticism, examining wants, win-win
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Work: She’s out to get me
When Winnie talks about work, as she did in the last column, you can tell that her perception is that she has a problem team. She feels like she’s trying to lead a bunch of blamers, complainers, plus one aggressive … Continue reading
Work: He’s out to get me
While many aspects of our lives offer the potential for conflict and misunderstanding, conflicts at work can be especially troublesome. Work has an impact on our basic needs, particularly power (the need to accomplish) and survival (the need to be … Continue reading
Work: Three Suggestions for Keeping One’s Dignity
In an earlier column, I introduced a retail service worker who had expressed her frustrations with customers, managers, and the public in an open letter to her community. The worker’s perception, in her own words, was “trying to keep one’s … Continue reading
Posted in Workplace
Tagged conflict, making choices, perception
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Work: Keeping One’s Dignity
People who are aware that I have an interest in applying reality therapy techniques to the workplace sometimes send me work-related anecdotes. A recent email about a stressed-out customer service representative
Work: It Wasn’t My Fault… Conclusion
Henry sits tensely in the office of his department head, Aaron, waiting for him to finish his phone call. Henry knows he used bad judgment when he avoided reporting his accident, and he is afraid that
Posted in Workplace
Tagged internal & external control, making choices, total behaviour
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Work: It Wasn’t My Fault…Part 2
Henry has been summoned to the office of his department head, Aaron, and he has a foreboding feeling that it’s about his failure to come clean and report his minor accident. Worse, he’s new on the job and