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articles and observations inspired by the work of Dr. William GlasserCategories
Tag Archives: conflict
Is it Nagging? Or Informing?
“Honey, would you take out the trash?” “Honey, please take out the trash.” “Honey, Why do I have to keep telling you? The trash! The trash!”
Posted in Relationships
Tagged conflict, improving relationships, making choices
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“Made” You Look!
The recent news of cyber bullying is a reminder of how “interesting” teenage life can be. While teasing, tormenting, and harassing behaviours have long existed; the apparent anonymity of the Internet emboldens some
Posted in Choosing Behaviour
Tagged conflict, freedom, internal & external control
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Work: What’s a leader to do?
For this last glimpse of Winnie and Winston’s workplace, let’s take a look through Winnie’s eyes. From Winnie’s perspective, she’s forced to lead an under-performing team of blamers and complainers. Winnie’s pride, and perhaps her job, is at stake.
Posted in Workplace
Tagged conflict, examining wants, win-win
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Work: She’s out to get me
When Winnie talks about work, as she did in the last column, you can tell that her perception is that she has a problem team. She feels like she’s trying to lead a bunch of blamers, complainers, plus one aggressive … Continue reading
Work: He’s out to get me
While many aspects of our lives offer the potential for conflict and misunderstanding, conflicts at work can be especially troublesome. Work has an impact on our basic needs, particularly power (the need to accomplish) and survival (the need to be … Continue reading
Work: Three Suggestions for Keeping One’s Dignity
In an earlier column, I introduced a retail service worker who had expressed her frustrations with customers, managers, and the public in an open letter to her community. The worker’s perception, in her own words, was “trying to keep one’s … Continue reading
Posted in Workplace
Tagged conflict, making choices, perception
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Work: Keeping One’s Dignity
People who are aware that I have an interest in applying reality therapy techniques to the workplace sometimes send me work-related anecdotes. A recent email about a stressed-out customer service representative
Communication: The ‘How-to’ of Talking
In a quest for a more satisfying (or at least, less irritating) life with his parents, Liam has asked cousin Larry for help. Now, Liam’s wondering if the reason Larry gets along with his parents is because
Posted in Family
Tagged blame, conflict, criticism, internal & external control, negotiation
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Communication: What’s winning look like?
Tension has been rising in Liam’s family. From Liam’s perspective, he’s simply attempting to control his parents’ “interrogation” into his life by refusing to answer questions. But that hasn’t worked very well—if anything, their questioning has become more vigorous! Inspired … Continue reading
Posted in Win-Win
Tagged conflict, improving relationships
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Communication: You can’t make me talk
Liam is in a power struggle with his parents over his refusal to communicate. From Liam’s perspective, they interrogate him—questioning where he goes, whom he sees, what he does. It’s stifling, and his response up to now has been to … Continue reading
Posted in Choosing Behaviour
Tagged conflict, internal & external control, making choices
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