Mistakes happen. When you make a mistake, you probably take some kind of action to try to correct it. But wouldn’t it be great if we could prevent mistakes from happening in the first place?
Businesses that intend to survive over the long-term already know that mistakes are expensive. They can’t afford to make defective products and then have merchandise returned by unhappy customers. It’s costly to issue recalls, send out apologies, not to mention getting sued!
However, humans are fallible, and it’s so easy to make a mistake, isn’t it? Continue reading
