Recently, I came across a near-magical convergence of two of my interests (that’s quality assurance and choice theory, of course.) The weekly quote on my favourite quality assurance website was a choice theory quote from Dr. Wm. Glasser!
Glasser said, “What we get, and all we ever get, from the outside is information; how we choose to act on this information is up to us.”
That’s useful to remember, whether we are providing information or on the receiving end. How might it help?
Think about how people sometimes get into conflict. One person tells another what to do and expects action as a result. Action doesn’t happen. Conflict results. Have you ever experienced that? Continue reading

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Welcome to Reality Check:
articles and observations inspired by the work of Dr. William GlasserCategories