The voice mail that I’d received was not intended for me. The caller had simply dialled the wrong number.
But the message struck a chord: The voice of a frightened older woman, saying that Revenue Canada is “after” her and she doesn’t know what to do. She believed that her taxes were done but she’s been told that they aren’t and now she is in trouble. The message was a plea for help.
We have choices. Among my choices was the option to delete the message and forget about it. I could even justify that, as it was obvious that she didn’t know me and was trying to reach someone else.
But I was pretty sure that someone was attempting to run a scam on her. And my perspective is that it’s disgraceful to use manipulative behaviours to prey on the vulnerable. Continue reading

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Welcome to Reality Check:
articles and observations inspired by the work of Dr. William GlasserCategories