“Trust you are well and keeping safe. Please I need your urgent assistance. Kindly get back to me. Thanks.”
If you received those words in a message from a friend, what would you do?
You’d probably kindly get back to them, wouldn’t you? Of course you would. You want to help people, especially people whom you consider your friends.
So when I got that message, my response was essentially, “Of course. What do you need?”
The next message gave it all away. My “friend” needed a gift card, urgently, for her niece.
Yeah, right. The likelihood that my friend, who lives in Montreal surrounded by family, friends, and professional colleagues, would reach out to me with an urgent need for a gift card are pretty much zero. Zip. Nada.
The fact that I had responded at all to the initial message reminded me of the power of impulse. Continue reading

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articles and observations inspired by the work of Dr. William GlasserCategories